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Frequently asked questions
iMaintain is a maintenance intelligence platform that helps engineering and maintenance teams move from manual and reactive processes to digital, proactive and AI-supported operations.
Small to mid-sized manufacturers with on-site maintenance teams, as well as multi-site enterprise organisations seeking intelligent insights, improved reliability and connected operations.
No — the platform is designed for busy shopfloor teams. The interface is simple, mobile-friendly and practical.
It can — but it does not have to. You can run iMaintain as your primary maintenance system or overlay it onto existing ERP, CMMS or EAM systems using integrations.
Yes. The platform is fully mobile-friendly and optimised for smartphones and tablets.
Digital provides the core maintenance system:
• Work order raising (including QR code), logging and tracking
• Mobile job logging with photos and notes
• Asset hub and document storage
• PPM calendar and scheduling
• Dashboards for downtime and recurring issues
• Alerts and notifications
Intelligent adds AI-powered capabilities, including:
• AI troubleshooting
• RCA and RCM insights
• Repetitive failure detection
• Asset health intelligence
• Kaizen improvement suggestions
• Conversational AI (voice or text)
• AI-supported PPM upgrade recommendations
• Personalised engineer training insights
No. AI can begin providing insights early and improves as more work orders and asset data are captured.
Work orders raised offline can be stored locally and synced automatically once the device reconnects.
Yes — QR codes and work request links allow any operator or staff member to submit issues without needing a full user account.
It analyses your work order history, failure patterns, downtime causes and relevant asset information to surface likely causes, recommended checks and improvement actions.
No. It supports engineers by giving faster access to the knowledge that already exists within your team.
Yes — the more your team logs work, the better the insights, predictions and improvement suggestions become.
Yes — the system identifies recurring issues, flags root causes and highlights actions that have worked previously.
We integrate with systems connected to maintenance and assets, including:
• ERP systems
• CMMS and EAM platforms
• Time-series and historian systems
• Asset-level sensor feeds
• Document systems such as OneDrive and SharePoint
• Other operational tools via API
Not always — simpler integrations can be configured with our onboarding team. Complex connections (e.g. ERP) may require collaboration between both teams.
Yes — depending on the integration, we can sync asset data, work orders and performance metrics.
Yes. All data is encrypted at rest and in transit using industry-standard protocols.
Your data is hosted securely within UK/EU-compliant cloud infrastructure.
SSO is available on Enterprise plans.
Yes — enterprise clients gain full audit trails for user actions across sites.
Email us at info@imaintain.uk and our team will investigate immediately.
Depending on your needs, onboarding covers:
• Work order migration
• Asset structure setup
• PPM and calendar configuration
• Spares and documents upload
• User setup and training
• On-site go-live support
SMEs typically complete onboarding within 1–2 weeks depending on data readiness.
Yes — including on-site training sessions, engineer workshops, walkthroughs and an online demo library.
Yes — we offer structured enterprise onboarding plans across multiple facilities.
The standard contract is 6 months fixed, then rolling monthly thereafter.
Onboarding fees vary based on asset count, number of sites and the percentage of maintenance operations still on paper. Our onboarding calculator provides an instant estimate.
Yes — pricing is per user per month, depending on your tier (Digital, Intelligent or Enterprise).
Support is available via email, phone and in-app messages. Enterprise customers receive priority support.
Monday–Friday, typical business hours (UK time). Extended support available on Enterprise plans.
Yes — provided for Enterprise customers.