Frequently asked questions
iMaintain provides maintenance software designed to help manufacturing teams improve reliability and make better use of the information they already capture.
iMaintain RMP is our Reliability Management Platform, which works alongside existing maintenance systems to connect CMMS data, technical information and maintenance knowledge. For organisations that do not already have a maintenance system in place, we also offer iMaintain CMMS.
iMaintain RMP is a Reliability Management Platform for manufacturing maintenance teams. It brings together maintenance data, technical information and engineer knowledge to help teams troubleshoot faults, identify recurring problems, capture useful knowledge and improve reliability.
It can work alongside an existing CMMS or EAM, helping teams get more value from the systems and information they already use.
iMaintain is designed for manufacturing and industrial organisations with in-house maintenance and engineering teams.
It is particularly useful for teams dealing with recurring equipment faults, information spread across different systems, reliance on experienced engineers' knowledge, time-consuming administration or difficulty getting value from existing maintenance data, as well as multi-site enterprise organisations seeking intelligent insights, improved reliability and connected operations.
No. iMaintain's platform is designed to be accessible and useful across an organisation - from shop-floor teams to senior management. The interface is simple, mobile-friendly and practical.
iMaintain RMP can connect to existing CMMS, ERP or EAM systems your team already relies on. For those looking to install or replace a maintenance management system, iMaintain offers its own advanced, mobile-friendly CMMS.
No. iMaintain can support individual sites as well as larger organisations operating across multiple locations.
The right setup depends on the size of your maintenance operation, the systems already in place and the problems you are trying to solve.
Yes. The platform is fully mobile-friendly and optimised for smartphones and tablets.
You can book a demonstration with the iMaintain team to discuss your existing maintenance setup, the systems you use and the reliability challenges you are trying to solve.
The demonstration can then focus on the areas most relevant to your maintenance operation.
A CMMS is primarily used to manage maintenance activity, including work orders, assets, planned maintenance and maintenance records.
A Reliability Management Platform focuses on making the information generated by maintenance activity more useful. It helps teams connect maintenance history, documentation and engineer knowledge to troubleshoot problems, understand recurring failures and improve reliability.
The two can work together seamlessly with effective integration.
iMaintain uses AI to help maintenance teams make sense of information they already have.
Depending on the use case, this can include finding relevant information during troubleshooting, analysing maintenance history, identifying recurring patterns, summarising maintenance activity and helping engineers investigate potential causes of equipment problems.
Where supported by the integration, iMaintain RMP can write maintenance information back into the connected CMMS.
For example, engineers can investigate a work order within iMaintain, capture the work completed and then close the work order without having to duplicate the same information across different systems.
No maintenance dataset is perfect, and iMaintain can work with the information your organisation already has.
The quality and depth of available information will affect what can be learned from it, so part of implementation is understanding your existing systems, data and maintenance processes and identifying where additional context may be valuable.
iMaintain RMP can begin providing insights early by analysing natural language and messy data, and improves over time as more work orders and asset data are captured by the system.
iMaintain also offers a CMMS for organisations that need a system for managing work orders, assets, planned maintenance and other day-to-day maintenance activity.
This means iMaintain can support organisations that already have an established CMMS as well as those looking to introduce one.
Yes - QR codes and work request links allow any operator or staff member to submit issues without needing a full user account.
While iMaintain platforms are not designed to work offline, CMMS work orders raised offline can be stored locally and synced automatically once the device reconnects.
When a fault occurs, iMaintain RMP can bring together relevant information such as previous work orders, earlier fixes, manuals, technical documentation and maintenance history.
This gives engineers more context when investigating a problem and helps them find useful information without searching across multiple systems and documents.
Yes. iMaintain RMP can analyse maintenance history to identify recurring faults and group related issues across assets and work orders.
This helps maintenance teams see where the same problems keep returning, investigate underlying causes and focus improvement efforts on the areas creating the greatest reliability impact.
iMaintain brings together information from current and previous maintenance activity to give engineers more context when investigating why a fault occurred.
By connecting symptoms, previous work, recurring patterns and relevant asset information, teams can investigate underlying causes rather than treating every occurrence as an isolated problem.
Yes. iMaintain RMP can turn maintenance activity into a clear shift handover showing what has happened, which assets still need attention and which work orders remain in progress.
This gives the incoming team a more consistent picture of priorities without requiring engineers to manually piece together information from multiple sources.
Useful maintenance knowledge is often captured in work orders, documents or the experience of individual engineers.
iMaintain helps make that information easier to find and reuse, so previous fixes and engineering knowledge remain available to the wider maintenance team rather than being lost between shifts, sites or when experienced employees leave.
Yes - the more your team logs work, the better the insights, predictions and improvement suggestions become.
No. iMaintain is designed to support engineering judgement, not replace it.
The platform helps engineers access relevant information and maintenance history more quickly so they can make better-informed decisions using their own technical knowledge and experience.
iMaintain RMP is designed to connect with the systems and information sources already used by maintenance teams. The exact integration approach depends on your existing systems and requirements.
We integrate with systems including:
• CMMS and EAM platforms
• ERP systems
• Time-series and historian systems
• Asset-level sensor feeds
• Document systems such as Excel, OneDrive and SharePoint
• Other operational tools via API
Not necessarily.
A key advantage of iMaintain RMP is that it can work alongside existing systems rather than requiring organisations to replace them or start again. The integration is designed around the information required for the use cases you want to support.
Yes - depending on the integration, we can sync asset data, work orders and performance metrics.
iMaintain's aim is to reduce unnecessary switching between different sources of information.
iMaintain RMP can bring relevant maintenance information into the engineer's workflow and, where supported by the integration, write completed information back to the existing CMMS.
Not always - simpler integrations can be configured with our onboarding team. More complex connections (e.g. ERP) may require collaboration between both teams.
Yes. All data is encrypted at rest and in transit using industry-standard protocols. iMaintain is Cyber Essentials certified and compliant with all data handling policies.
Your data is hosted securely within UK / EU-compliant cloud infrastructure.
SSO is available on Enterprise plans.
Yes - enterprise clients gain full audit trails for user actions across sites.
Email us at info@imaintain.uk and our team will investigate immediately.
Depending on your needs, onboarding covers:
• Work order migration
• Asset structure setup
• PPM and calendar configuration
• Spares and documents upload
• User setup and training
• On-site go-live support
SMEs typically complete onboarding within 1-2 weeks depending on data readiness.
Yes - including on-site training sessions, engineer workshops, walkthroughs and an online demo library.
Yes - we offer structured enterprise onboarding plans across multiple facilities.
The standard contract is 6 months fixed, then rolling monthly thereafter. Pricing for both annual and monthly plans is available on our pricing page for iMaintain RMP and CMMS.
Onboarding fees vary based on asset count, number of sites and the amount of maintenance operations still on paper. Fast Start Terms with onboarding fees waived may be available.
Yes - pricing is per user per month. Reduced per-user costs may be available for enterprise clients.
Support is available via email, phone and in-app messages. Enterprise customers receive priority support.
Monday - Friday during typical business hours (UK time). Extended support is available on Enterprise plans.
Yes - dedicated success managers will be arranged for all Enterprise customers.