Your maintenance data is critical to the safe and reliable operation of your business. We take that responsibility seriously. iMaintain is built using modern security practices, robust infrastructure and strict access controls to ensure your information remains safe at all times.

Data Protection & Privacy
We operate in full alignment with the UK GDPR and the Data Protection Act 2018. Our commitments include:
• Only collecting data necessary for delivering and improving the platform.
• Clear controls for customers to manage and remove data.
• Secure data hosting within reputable cloud environments.
• Never selling or sharing customer data with third parties for marketing use.

Secure Infrastructure
iMaintain is hosted using industry-standard cloud infrastructure with strong security controls, including:
• Encrypted data at rest and in transit (TLS 1.2+).
• Redundant systems for high availability.
• Regular security patching and automated monitoring.
• Enforced principles of least privilege across internal systems.

User Access & Authentication
We provide role-based access controls to ensure users only see the data relevant to their role. Enterprise customers may also enable:
• Single Sign-On (SSO)
• Advanced permission configurations
• Multi-site role separation

Data Encryption
• At rest: All databases and file storage are encrypted using modern AES standards.
• In transit: All communication between browser/mobile app and our servers uses SSL/TLS encryption.

Operational Security
To protect our customers’ operations, we maintain:
• Continuous logging and monitoring
• Routine vulnerability scanning
• Controlled development and deployment environments
• Secure coding practices aligned to OWASP guidelines

Backups & Business Continuity
Your data is backed up regularly and stored in secure, geographically redundant environments. We maintain documented procedures for:
• Data restoration
• Disaster recovery
• Incident response management

Reporting Security Concerns
If you believe you have discovered a vulnerability or security issue, please contact our team at:
info@imaintain.uk